Mockmill Frequently Asked Questions
The Mockmill is part of an exciting range of flour mills designed in Germany to achieve first class milling and affordability for every family. With flexibility and sustainability front of mind, you can mill a wide range of dry raw ingredients and bring your creations to life with Mockmill.
+ SIMPLE TO OPERATE
+Grains become flour at the flip of a switch
+ EASY TO CLEAN
+Milling cleans the chamber, wiping cleans the outside
+ VARIED MILLING GRADES
+Stepless adjustment from cracked grain to very fine flour
+ SOLID PERFORMANCE
+2, 6 and 12-years guarantee – Decades of durability
+ CORUNDUM-CERAMIC MILLING STONES
+Composite stones that use superhard minerals
+ MILLS ALL HARD AND SOFT GRAINS, DRIED PULSES, HERBS AND SPICES
Can I book an appointment for a demonstration of the flour mill?
We do not have any of the flour mills available for testing. We have a range of videos and information online demonstrating how the mill works and the quality of the product.
What’s the difference between each of the models?
The Mockmill 100 and Mockmill LINO 100 mill 100 grams of product per minute. The Mockmill 200 and Lino 200 mill 200 grams of product per minute. The Mockmill PRO 200 also mills 200 grams of product per minute, however this mill can be run continuously throughout the day with no cool down period.
All of the Mockmill 100 and 200 models can be run for up to 15 – 25 minutes (product dependent) before needing a minimum 15 minute cool down period.
What is the warranty period?
The Mockmill 100 and Mockmill 200 come with a 6 year warranty for non-commercial use. The Mockmill 100 and 200 LINO and Mockmill 200 PRO come with a 2 year warranty for commercial use, and 12 year warranty for domestic use.
Can I collect my order?
Yes, this option is only available for Melbourne residents.
Do you ship Australia Wide?
Yes we do.
How can I pay for my flour mill?
You can pay securely on our website or with Google pay.
Do you offer discounts?
Vanrooy do have sales and promotions from time to time, you will need to keep an eye out for these sale periods and promotions on our website and social media channels!
I’m just starting out, which model would be best for me?
There is no ‘one size fits all’ option for beginners. Any of the Mockmill models are ample for first timers, it’ll depend on how often you will use your flour mill and how much money you’d like to spend.
What CAN’T be milled?
Any grain or product that has a high fat content cannot be run through the mill, as well as popcorn kernels and any ‘wet’ products. Please refer to Mockmill milling table which clearly states what can be milled in the Mockmill range.
Do you hold spare parts?
Yes, we do. Vanrooy carries a range of Mockmill spare parts should you ever need a replacement part.
Does the flour mill need servicing?
No, it does not. As the Mockmill is classified as an appliance, servicing is not required.
What happens if I’m having issues with my flour mill?
In the unlikely event of experiencing a fault or issue with the Mockmill, all you’ll need to do is call the office on 03 9768 3300 and speak to one of our friendly staff who will be able to assist you.
Do you hold stock in Sydney?
No, we do not. All stock is held and shipped from our warehouse in Dandenong South, Victoria.
Do you offer refunds or have a returns policy for ‘change of mind’?
Refunds and returns are not accepted unless the unit is deemed fault by an expert Vanrooy representative. Refunds and returns cannot be accepted once the box has been opened.
