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Vanrooy » Premier Care
It’s our promise of ongoing 24/7 support, servicing, and bakery equipment maintenance for every customer. Backed by our nationwide team of service technicians, genuine spare parts, and round-the-clock assistance whenever and wherever you need it.
It is deeply embedded into the mindset of our employees and drives Vanrooy Machinery to deliver the best possible bakery equipment, service, and support.
We are proud to partner with our customers and support them well beyond the purchase of their equipment.
At Vanrooy, our commitment doesn’t end at the sale, it’s just the beginning.
From hands-on product trials in the Test Kitchen with our industry experts, to 24/7 bakery machinery service, support, and our exclusive two-year warranty on all eligible new machines, we’re here to keep your business rising long after your first bake. Whether you need start-up bakery equipment, small bakery equipment, or large bakery equipment for large-scale production kitchens.
Please note our Premier Care support applies to our full range of bakery machinery, excluding our Mockmill range.
Before You Buy.
We know how important it is to feel completely confident in your bakery equipment purchase.
That’s exactly why we created Australia’s first and only Test Kitchen.
A fully operational, commercial-style space featuring an extensive rotating range of our essential bakery equipment and machinery. Powered entirely by our 33kW solar system, it’s designed to give you peace of mind before your investment ever leaves our showroom.
Here in our Dandenong South headquarters, you can get hands-on with our machines, making your product your way to ensure quality, consistency, and performance meet your exact standards. It’s also the perfect space for product development before your new artisan bakery equipment arrives, so when installation day comes, you’re ready to hit the ground running.
No other supplier in our industry offers what we do. As one of the leading Australian bakery equipment suppliers, we have the power to run any piece of our equipment, the space to showcase it, and a team of skilled bakery industry professionals ready to guide you every step of the way.
Whether it’s refining your existing recipes or mastering new techniques, our Test Kitchen is purpose-built to help your business rise to its full potential.
Backed For Life.
At Vanrooy, stand firmly behind the top-tier commercial bakery equipment that we supply. As leading bakery equipment specialists, all eligible standard bakery machinery is covered by our comprehensive 2-year Premier Care warranty, and custom or industrial bakery equipment features a minimum 12-month safeguard.
From day one, your investment is protected.
With our warranty, you can focus on perfecting your products while we take care of the rest. If something goes wrong, we’ll make it right, fast. From expert bakery equipment repairs to an expansive inventory of genuine bakery equipment parts for all the premium European brands we supply, our team is on hand 24/7 to keep your business moving.
When you invest in Vanrooy, you’re not just buying professional bakery equipment, you’re gaining a partner committed to your long-term success. Our warranty ensures you’re supported through every challenge, so you can push boundaries, try new ideas, and grow with absolute confidence.
That Goes The Distance.
Wherever you are in Australia, Vanrooy’s expert bakery equipment service team has you covered. From bustling city bakeries to remote regional kitchens, our nationwide reach ensures your bakery machinery gets the attention it needs. Fast, professional, and hassle-free.
Backed by years of hands-on industry experience, our highly trained bakery equipment technicians know exactly how to keep your commercial bakery machinery performing at its peak, so you can focus on what you do best: creating exceptional products.
We also make it easy to get the most out of your equipment from day one. Vanrooy’s YouTube channel features a wide range of how-to videos covering many of the machines in our range, so support is always just a click away. And when you need something more hands-on, we offer full bakery equipment training on everything we supply, whether it be in person, or over a video call if that’s easier for you and your team.
Vanrooy doesn’t just fix problems, we aim to prevent them. With regular maintenance, genuine parts, and 24/7 support, our bakery equipment repair service is built to minimise downtime and maximise your success.
Wherever your business takes you, we’re right there with you, keeping your ovens hot, your mixers turning, and your production running smoothly.
Discover how Vanrooy’s Premier Care turns industry-leading equipment and expert support into lasting success. From first bake to full-scale production, our customers share how we’ve helped them rise, grow, and thrive.

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Creme De La Creme’s story is one a lot of bakers will recognise. It starts with real talent, a home kitchen and word-of-mouth demand that
All eligible standard bakery machinery purchased from Vanrooy is covered by a comprehensive 2-year Premier Care warranty. Custom and industrial bakery equipment carry a minimum 12-month warranty. Our warranty covers manufacturing faults and defects, giving you peace of mind from day one.
Simply contact our team directly, and we’ll arrange a service call with one of our qualified bakery equipment technicians. Wherever you are in Australia, our nationwide service network ensures fast, professional support.
Regular maintenance is key to keeping commercial bakery equipment running at peak performance and avoiding costly downtime. While service frequency depends on usage and equipment type, we recommend scheduling routine maintenance checks at least once a year, and more frequently for high-volume production equipment. Our team can help you set up a maintenance schedule tailored to your business.
If something goes wrong, our Premier Care promise means we’ll make it right, fast. With an expansive inventory of genuine bakery equipment parts and technicians located nationwide, we work to minimise downtime and get your production back up and running as quickly as possible.
Yes. Vanrooy Machinery proudly stock a wide range of genuine bakery equipment parts for the brands and machinery we supply, ensuring repairs are done right the first time and your equipment continues to perform as intended.
No. Our servicing is available exclusively for equipment within the Vanrooy Machinery range. Our technicians are specially trained on our specific bakery equipment and bakery machinery, ensuring the highest standard of service and genuine parts every time.
Yes. Rather than waiting for something to break, our team can set up regular preventative maintenance for your bakery machinery, helping to extend the life of your equipment and avoid unexpected downtime.
Our team are here to help! Contact us here and we will do our best to assist you.