24/7 Premier Care

At Vanrooy, Premier Care means you're never on your own.

It’s our promise of ongoing 24/7 support, servicing, and bakery equipment maintenance for every customer. Backed by our nationwide team of service technicians, genuine spare parts, and round-the-clock assistance whenever and wherever you need it.

Customer focus is at the forefront of Vanrooy’s family oriented existence.

It is deeply embedded into the mindset of our employees and drives Vanrooy Machinery to deliver the best possible bakery equipment, service, and support.

We are proud to partner with our customers and support them well beyond the purchase of their equipment.

Vanrooy Sales Manager, James with Hein Owner, and Service Tech, Mumbles and a happy Hein Oven Customer.

From test bake to decades of service, Vanrooy Machinery is by your side.

At Vanrooy, our commitment doesn’t end at the sale, it’s just the beginning.

From hands-on product trials in the Test Kitchen with our industry experts, to 24/7 bakery machinery service, support, and our exclusive two-year warranty on all eligible new machines, we’re here to keep your business rising long after your first bake. Whether you need start-up bakery equipment, small bakery equipment, or large bakery equipment for large-scale production kitchens.

Please note our Premier Care support applies to our full range of bakery machinery, excluding our Mockmill range.

Vanrooy Austomatic Croissant Roller in Action

Total Confidence,

Before You Buy.

We know how important it is to feel completely confident in your bakery equipment purchase.

That’s exactly why we created Australia’s first and only Test Kitchen.

A fully operational, commercial-style space featuring an extensive rotating range of our essential bakery equipment and machinery. Powered entirely by our 33kW solar system, it’s designed to give you peace of mind before your investment ever leaves our showroom.

Here in our Dandenong South headquarters, you can get hands-on with our machines, making your product your way to ensure quality, consistency, and performance meet your exact standards. It’s also the perfect space for product development before your new artisan bakery equipment arrives, so when installation day comes, you’re ready to hit the ground running.

No other supplier in our industry offers what we do. As one of the leading Australian bakery equipment suppliers, we have the power to run any piece of our equipment, the space to showcase it, and a team of skilled bakery industry professionals ready to guide you every step of the way.

Whether it’s refining your existing recipes or mastering new techniques, our Test Kitchen is purpose-built to help your business rise to its full potential.

Built To Last,

Backed For Life.

At Vanrooy, stand firmly behind the top-tier commercial bakery equipment that we supply. As leading bakery equipment specialists, all eligible standard bakery machinery is covered by our comprehensive 2-year Premier Care warranty, and custom or industrial bakery equipment features a minimum 12-month safeguard.

From day one, your investment is protected.

With our warranty, you can focus on perfecting your products while we take care of the rest. If something goes wrong, we’ll make it right, fast. From expert bakery equipment repairs to an expansive inventory of genuine bakery equipment parts for all the premium European brands we supply, our team is on hand 24/7 to keep your business moving.

When you invest in Vanrooy, you’re not just buying professional bakery equipment, you’re gaining a partner committed to your long-term success. Our warranty ensures you’re supported through every challenge, so you can push boundaries, try new ideas, and grow with absolute confidence.

Vanrooy Service Technician Working on Gemm Equipment
Vanrooy's Bakery Specialist conducting training on Salva Solaris Deck Oven

Complete Service,

That Goes The Distance.

Wherever you are in Australia, Vanrooy’s expert bakery equipment service team has you covered. From bustling city bakeries to remote regional kitchens, our nationwide reach ensures your bakery machinery gets the attention it needs. Fast, professional, and hassle-free.

Backed by years of hands-on industry experience, our highly trained bakery equipment technicians know exactly how to keep your commercial bakery machinery performing at its peak, so you can focus on what you do best: creating exceptional products.

We also make it easy to get the most out of your equipment from day one. Vanrooy’s YouTube channel features a wide range of how-to videos covering many of the machines in our range, so support is always just a click away. And when you need something more hands-on, we offer full bakery equipment training on everything we supply, whether it be in person, or over a video call if that’s easier for you and your team.

Vanrooy doesn’t just fix problems, we aim to prevent them. With regular maintenance, genuine parts, and 24/7 support, our bakery equipment repair service is built to minimise downtime and maximise your success.

Wherever your business takes you, we’re right there with you, keeping your ovens hot, your mixers turning, and your production running smoothly.

Our Customers Say It Best.

Real Stories.
Real Support.
Real Success.

Discover how Vanrooy’s Premier Care turns industry-leading equipment and expert support into lasting success. From first bake to full-scale production, our customers share how we’ve helped them rise, grow, and thrive.

Got Questions? We Have Answers.

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